Advanced Balanced Scorecard

27^th & 28^st of April 2011



About the course

The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.

Key Benefits

Participants will learn how to develop balanced scorecards and apply them in their own organizations. Planning and performance measurement will be demonstrated to show how to collect, report, and visualize performance information, and cascade an enterprise scorecard to business and support units, and to teams and individuals.

Course Approach

Case studies and exercises in small groups to allow each participants to practice the techniques and receive feedback.

Course Pre-requisite

    ð  Knowledge of the balanced scorecard

   ð  Register participants will receive the pre-course reading materials

Course Outlines



1- Introduction to The Balanced Scorecard Framework

ð  History of The Balanced Scorecard

ð  Different perceptions about The Balanced Scorecard

ð  The four perspectives for profits, non-profits and public sector

ð  The Mobil Case Study



2- Strategy Maps

ð  Strategy Maps versus Balanced Scorecard

ð  Cause-and-effect relations among strategies

ð  The development Process

ð  Scorecard Alignment & Cascading



     A- The Financial Perspective

        ð Growth strategies

ð  Productivity Strategies



     B- Customer Perspective

ð The core customer measures

ð  Customer value proposition items



     C- Internal Perspective

ð  Operations management processes

ð  Customer management processes

ð  Innovation management processes

ð  Regulatory and social management processes



     D- Learning and Growth Perspective

ð  Human capital strategies

ð  Information capital strategies

ð  Organization capital strategies



3- The Mobil Case Study re-visited

ð  Results of The Balanced Scorecard Implementation

ð  The Balanced Paycheck

4- The Strategy-Focused Organization

Program logistics

  Participants’ Handouts:

• The module material delivered by the instructor
• Case study discussed in the program

ð     Course Dates & Duration:

• Course dates: 27^th & 28^st of April 2011
• The courses are from 9:00 a.m. to 5:00 p.m.

ð     Deadline for Registration: 3 working days before course.